SnrTechnical Application Support Analyst

Location: Calgary, Alberta, Canada
Date Posted: 13-02-2018
Assignment Term: 13 months full time contract
Closing Date: February 27th, 2018
Remote work is not possible.  
Introduction & Background
Enterprise organization's Information Technology group is seeking up to four Senior Technical Application Support Analysts to work in Application Support. As a technical team resource, these individuals will provide application support and technical assistance to one or more business units.
Provide Technical support for the Public One Stop Service Experience software (POSSE). Primary duties will include: System enhancements and maintenance requests, analysis, design, development, testing, implementation, and support, working with business experts, application users, and IT service providers to investigate and resolve application issues.
Project Scope & Objectives
  • Provide Technical support for the POSSE application;
  • Research, analyze, evaluate, test, and recommend solutions for advancing the POSSE platform;
  • Work as a data business analyst for new or undocumented business processes to ensure sure the processes can be supported by data structures;
  • Provide specialized support to investigate and solve user, interface and system problems - including problem identification, documentation, and analysis;
  • Develop and execute detailed test plans for all newly developed custom code including coordination of testing activities, and support for user acceptance testing during major software changes;
  • Quality assurance, error handling and statistics collecting during system analysis, data processing, and data conversion
  • Maintain and support critical systems ensuring high system availability;
  • Develop and maintain application support documentation;
  • Adhere to change control policy and procedures when planning and deploying changes;
  • Practice continuous improvement by recommending changes in to IS procedures, standards and processes where improvements have been identified.
Essential Skills:
  • Experience running/maintaining large scale complex technology stacks (5+ yrs.)
  • Identifying and analyzing data issues (5+ yrs.)
  • Developing and implementing data migration/conversion/cleanup processes/procedures/scripts for large databases (5+ yrs.)
  • Experience with C#, ASP.NET, VS 2005/2010 (5+ yrs)
  • Solid experience with Crystal reports 5 years
  • Experience with General Oracle\SQL 10g + (5+ yrs.)
  • Experience with ETL tools such as Informatica or TIBCO (5+ yrs.)
  • Problem-solving and analytical skills (5+ yrs.)
  • Strong written and verbal communication skills
  • Ability to develop trusted relationships with clients
  • Ability to work with minimum supervision in a team environment, demonstrating innovation, initiative, a customer service focus, positive ambassadorship and the ability to meet commitments
  • Strong team work skills.
Desired Skills:
  • Public One Stop Service Experience software (POSSE) v7.x
  • Previous work experience with Municipal, other Government Organizations, or equivalent endeavors
  • Experience with Permit and/or Inspection system (POSSE)

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